Meet Oscar, Spot On's new receptionist. He already knows your $89 diagnostic, your nine towns and who's on call tonight. Press play and hear him take three calls.
Same voice, prices and towns he'd use on your line tonight. Follow along with the transcript, then see the text that lands on your phone.
The callers are AI-voiced actors, and their names and numbers are made up. Oscar's voice, prices and rules are the ones we set up for Spot On.
Priya has water coming through her ceiling. She'll give one plumber one chance.
We set Oscar up from the research we did on spotonplumbing.com. You don't have to write a script. Anything you want to change takes a couple of minutes.
Mon–Fri 7 AM–6 PM, Sat 8 AM–2 PM, emergencies 24/7.
$89 diagnostic, credited to the repair. $189 after-hours dispatch. Big jobs get an on-site estimate, never a guess.
Tulsa, Broken Arrow, Catoosa, Sapulpa, Owasso, Sand Springs, Bixby, Glenpool and Jenks, checked by ZIP code.
Leaks, slab leaks, water heaters and tankless, drains, sewer lines, toilets, faucets, repipes.
Rings Jake, then Marcus. If nobody picks up, you get an urgent text and the caller gets a callback time.
Gas smell? He gets everyone out of the house and points them to 911 or the gas company. No booking.
Licensed, background-checked techs. 2-year parts and labor warranty. 3-hour on-time windows.
Robocalls and “SEO sales” calls are screened out before they ever reach you.
Open your phone in the morning and see what came in overnight: who called, what they need, what Oscar already did, and what's left for you.
Connect Spot On to the AI app you already use. Ask in plain English and get answers from your real calls, leads and schedule, from the truck or the couch.
2 hot leads are waiting, worth about $7,700:
Dan is comparing three companies, so I'd call him first.
Every plan answers 24/7, never puts a caller on hold and texts you after every call. Start with a 7-day free trial.
For owner-operators who can't always get to the phone.
For busy shops that need Oscar to book jobs and put callers through to a tech.
Everything in Professional, plus:
For high-volume shops where every call is critical, with backup paths so someone always picks up.
Everything in Scale, plus:
Minutes are rough call counts, based on a 2½-minute average plumbing call. Spam and robocalls never use your minutes. Switch plans or cancel any time.
Oscar's already built. Change a price, a question or a greeting in the dashboard whenever you like.
Keep your number. Your phones still ring first, and Oscar only answers when nobody else can. It's a two-minute setting with your carrier.
Name, address, the problem and what he did. Urgent calls ring your phone straight away.
Most won't think about it. He sounds like a friendly local receptionist, and he always answers as Spot On Plumbing. If someone asks, he tells them he's Spot On's virtual receptionist. He never pretends otherwise.
He doesn't guess. He only quotes prices from your list and only answers from what you've told him. Anything else becomes a message with a callback promise, and you see it at the top of your inbox.
He gives safety advice first (main shut-off, stay away from outlets), then rings your on-call tech and tells them who's calling before they accept. If nobody answers, you get an urgent text and the caller is told when to expect a callback.
No. You forward the calls you can't pick up. Turn it off any time, and every call goes back to ringing only you.
Yes. Paste your Spot On address into ChatGPT or Claude once, and you can ask about your calls, leads and schedule in a normal chat. It's read-only by default. If it drafts a text or suggests a price change, nothing happens until you approve it, and you can disconnect it with one tap.
Robocalls and sales pitches are screened out and never counted against you.
Oscar never stops answering. We text you when you've used 80% of your minutes, so you can move up a plan before the month ends. Switch plans any time from the dashboard.
Everything in the three sample calls is on Scale: putting Jake on the line during the burst pipe, and booking the water heater visit onto your schedule. The setup we built goes one step further and rings Jake, then Marcus, then you until someone picks up. That's Growth. If one on-call tech a night is enough, Scale covers it.
He's built and tested. All that's left is forwarding your missed calls. We'll do it with you on a 15-minute call.