Text messages
Oscar is an AI receptionist for home service businesses, run by ZII Ltd. This page explains the text messages Oscar sends, how people agree to them, and how to stop them.
Texts to business teams
Businesses that use Oscar add the people who should hear about their calls. Oscar texts those people:
- alerts about calls: urgent calls, new leads, new bookings and messages to call back;
- reminders when a callback is overdue, and a texted reply from a caller;
- an invitation to join a team, when an owner adds someone by their mobile number.
How you agree: you add your own mobile number in Oscar, on the Team page or when you accept an invitation, and choose which alerts come by text. The form says that adding a mobile means you agree to get these texts. You can turn text alerts off on the Team page at any time.
How often: it depends on how many calls the business gets, from none to several a day.
Texts to people who call a business
When you call a business that uses Oscar, Oscar may text you on the business’s behalf, signed with the business’s name:
- a confirmation of a visit Oscar booked for you, or that your message was passed on;
- a text you agreed to on the call, so you can reply with photos of the problem or a time that suits you;
- replies from the business’s team to texts you send.
How you agree: you give your number or agree on the call to get a text. Oscar only texts the number you called from, and doesn’t text landlines.
Stopping texts and getting help
- Reply STOP to any text and we’ll stop texting you from that number. Reply START to begin again.
- Reply HELP for help, or email [email protected].
- Message and data rates may apply. Carriers aren’t liable for delayed or undelivered messages.
Your number
We use mobile numbers only to send the texts described here. We never sell or share mobile numbers or text consent with third parties or affiliates for their marketing. More in our privacy policy.
Who we are
Oscar is provided by ZII Ltd, a company registered in England and Wales (company number 05989125). Our registered office is Orchard Dene, Heath Road, Boughton Monchelsea, Maidstone, Kent, ME17 4JN. Questions about these terms or your data: [email protected]. Anything else: contact us.